Help
POYN
Practical support for access, moderation, metadata quality, and API-transition behavior on POYN.
Getting started
1) Complete age verification.
2) Browse categories in the left menu.
3) Open cards to inspect title, tags, duration, and source.
4) Use FAQ/Terms/Privacy for policy context.
5) Refresh the page after ingestion jobs to see newly indexed items.
Missing or inaccurate metadata
Metadata quality depends on upstream source fields. If a card looks incomplete, it may be missing values in the source export.
Flag it for review and we can reprocess the item during the next ingest cycle.
Age-gate access issue
Enter your date in DD/MM/YYYY format. If validation fails, re-check day/month/year and ensure you are at least 18.
If your browser blocks session storage, the gate may reappear after refresh.
Reporting and takedown requests
If you are a rights holder and need a listing reviewed, provide the source URL, ownership proof, and reason for request.
Verified requests are prioritized and can result in delisting from the catalog.
Account and profile support
Profile and community features remain available while content APIs are phased in. If profile data appears stale, re-authenticate and reload the page.
For persistent issues, contact support with browser and timestamp details.
Safety recommendations
Use a private device, keep your screen protected in shared spaces, and comply with local legal requirements for adult material.
Do not access the platform in environments where explicit content is prohibited.
Contact
General support: contact@poyn.io
DMCA/Copyright: dmca@poyn.io